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For an international retail fashion brand, we are looking for an IT technical support engineer! You will be based in the Amsterdam office of the company and provide Tier 3 support for both retail and office locations. You will work closely with local and global IT teams, and travel occasionally across the company's European sites.Provide expert-level IT technical support to the EMEA region. Ensure a high level of customer service and support is provided to all end-users. Lead break fix, including replacement where appropriate, of all user-facing hardware. Assist with large scale IT Projects across the EMEA region. Assist in the management and maintenance of IT Infrastructure. Partner with senior technical staff to deliver relevant solutions to the business. Provide root cause analysis of faults to assist delivery of continuous improvement. Work on new store roll outs and retail-based technologies. Proactively manage backlogs of incident and request tickets and escalate where necessary. Build documentation and training guides to share knowledge. Operate in accordance with the company's policies, procedures, and processes. Keep up to date with the latest IT technologies and security awareness. This is a great permanent role in Amsterdam, with a base salary of 70-75K eur per year. Aside from the base salary there will be many other secondary benefits such as flexible working hours, discounted health insurance and an attractive pension scheme.How we'll proceed. Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.Requirements: * Relevant experience in IT Support, with a strong focus on Tier 3 support and infrastructure management.* Strong knowledge of network protocols, switch configuration, and firewalls.* Experience supporting Windows and MacOS devices, Mobile Device Management for mobiles and tablets, and solving problems with Office 365 suite.* Active Directory management and printer troubleshooting.* A customer focus and good communication skills at a non-technical level are essential* Experience of working within an Agile environment is a big plus.* Willingness to travel within Europe and the UK as needed for project support* Fluent in English.About the company: For an international retail fashion brand, we are looking for an IT technical support engineer! You will be based in the Amsterdam office of the company and provide Tier 3 support for both retail and office locations. You will work closely with local and global IT teams, and travel occasionally across the company's European sites.

For an international retail fashion brand, we are looking for a Network and Infrastructure Support Engineer! You will be based in the Amsterdam office of the company and provide Tier 3 support for both stores and office locations.Provide expert-level IT technical support to the EMEA region. Ensure a high level of customer service and support is provided to all end-users. Lead break fix, including replacement where appropriate, of all user-facing hardware. Assist with large scale IT Projects across the EMEA region. Assist in the management and maintenance of IT Infrastructure. Partner with senior technical staff to deliver relevant solutions to the business. Provide root cause analysis of faults to assist delivery of continuous improvement. Work on new store roll outs and retail-based technologies. Proactively manage backlogs of incident and request tickets and escalate where necessary. Build documentation and training guides to share knowledge. Operate in accordance with the company's policies, procedures, and processes. Keep up to date with the latest IT technologies and security awareness. This is a great permanent role in Amsterdam, with a base salary of 70-75K eur per year. Aside from the base salary there will be many other secondary benefits such as flexible working hours, discounted health insurance and an attractive pension scheme.How we'll proceed. Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.Requirements: * Relevant experience in IT Support, with a strong focus on Tier 3, network and infrastructure management.* Familiarity with network equipment such as Cisco Meraki;* Strong knowledge of network protocols, switch configuration, and firewalls.* Experience supporting Windows and MacOS devices, Mobile Device Management for mobiles and tablets, and solving problems with Office 365 suite;* Active Directory management and printer troubleshooting;* Willingness to travel within Europe and the UK as needed for project support;* Fluent in English;About the company: You will work closely with local and global network and infrastructure teams, and travel occasionally across the company's European sites. You will be part of a vibrant and international team, so if you're an enthusiastic team player - this is the job for you!

DESCRIPTIONAmazon is looking to hire a Project Lead, with a Network Technician background, to join our growing Infrastructure Delivery team responsible for Edge & PoP (Point of Presence) locations within the EMEA region, including the Middle East and Africa.In this role you will plan the project, deploy the hardware, configuration and fiber connectivity for new data center builds across the EMEA region. As the Lead, you will work closely with both internal customers and external vendors to facilitate smooth project planning and execution in association with our Technical Program Managers.What Amazon offer: A fast paced, fun, and exciting work environment. We continue to grow at exponential rates and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning experiences. Amazon’s work environment is unique in every aspect and offers an exceptional opportunity for the right candidate.Our Team enjoys working autonomously, are detail oriented, possesses strong written and verbal communication skills as well as being competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity.They work with minimum supervision to assist in the development of innovative ways to automate and scale our data center deployments as we expand. The desire and ability to work in an ambiguous, collaborative environment is essential for success.One of the best parts of the role is travel within geographical work area is required, up to 70% travel outside traditional work area may be required possibly including international travel.*Please apply with your CV / LinkedIn Profile in ENGLISH**We are open to hiring candidates to work out of one of the following locations:Amsterdam, NLDBASIC QUALIFICATIONS* 3-5 years’ experience in TCP/IP and fundamental networking concepts.* Ability to participate in the migration, basic configuration and rollout of new or upgraded hardware.* Broad understanding of infrastructure technologies.* 3-5 years’ experience with cabling troubleshoot, networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.* 3-5 years’ experienced knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.* Ability to manage work and priorities through ticketing and workflow systems.* Experience with cabling infrastructure best practices and methodologies.* Ability to travel within geographical work area is required, up to 70% travel outside traditional work area may be required possibly including international travel.* This position also has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. PREFERRED QUALIFICATIONS* AS/BS in Information Systems, Computer Science or Information Assurance, may be coupled with certifications to include CCNA, CCNP or JNCIA; or 3-5+ years of mid-level and/or enterprise experience as a technician or engineer in a highly dynamic environment; or an equivalent combination of education and experience.* Comfortability with medium to large, complex project scopes and ambiguous details within work environment.* Excellent judgement and analytical skills, ability to prioritize tasks based on fluctuating needs.* Strong understanding of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols (BGP, OSPF).* Significant background in large scale data-center network implementations and support.* Several years of experience working in virtualized enterprise networking environments.* Professional experience with IT best practice frameworks (ITIL, LEAN, AGILE) and Operational Excellence concepts or methodologies is a plus.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.